FACTS ABOUT COMMUNICATION
Consider these facts;
76% of our waking hours are spent in some form of communication. 9% writing,16% reading,30% talking,42-57% listening.
8 typical non-verbal behavior include:
1. Facial expressions
2. Body language and posture
3. Gestures
4. Proxemics;deals with personal space
5. Appearance
6. Haptics;sense of touch
7. Eye Gaze
8.Paralinguistics;rate,fluency,pitch,loudness.
10% of conflicts are due to differences in opinion while 90% are due to the wrong tone of voice.
Thought speed is faster than speech.
Average speaking rate is 125 words per minute. We have the capacity to understand 400 words per minute. We only use 25% of our mental capacity when we listen. We have 75% of our mental capacity to think of other things. Our minds easily wonder.
Looking at how much of our lives is communication dependent,it will be wise to invest in our communication ability. Communication skills can be learnt,increased and improved upon by knowledge and information.
In our daily life:
1. Your ability to communicate can affect your income
2. Your communication ability can affect your relationships
3. Your communication ability can affect your social life and eventually your happiness and mental health.
In an organization, communication is:
1. THE BASIS OF CO-ORDINATION

The manager explains to the employees the organization goals,modes of their achievement and also the interpersonal relationships among them. This provides coordination between various employees and also departments. Thus, communication act as a basis for coordination in the organization.

2. FLUENT WORKING

A manager Coordinates the human and physical elements of an organization to run it smoothly efficiently. This coordination is not possible without proper communication.

3. THE BASIS OF DECISION MAKING

Proper communication provides information to the manager that is useful for decision making. No decisions could be taken in the absence of information. Thus, communication is the basis for making the right decisions.

4. INCREASES MANAGERIAL EFFICIENCY

The manager Conveys the targets and issues instructions and allocates jobs to the subordinates. Any of these aspects involve communication. The communication is essential for the quick and effective performance of the managers and the entire organization.

5. INCREASES COOPERATION AND ORGANIZATION PEACE

The two-way communication process promotes Co operation and mutual understanding amongst the workers and also between them and the management. This leads to less friction and thus leads to industrial peace in the factory and efficient operations.

6. BOOSTS IN MORALE OF THE EMPLOYEES

Good communication helps the workers to adjust to the physical and social aspects of work. It also improves good human relations in the industry The efficient system of communication enables the management to motivate, influence and satisfy the subordinates which in turn boosts their morale and keeps them motivated.
Source: Piniterest, https://www.toppr.com/guides/business-studies/directing/communication/